Returns must be received at our warehouse within 30 days of the purchase date. Be sure to include a copy of your invoice with your return shipment.
You are responsible for the cost of return shipping. For your protection, we advise you to ship your return using a traceable carrier to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent the possibility of damage during the shipping process. We will not issue a refund for either lost returns or returned merchandise that is damaged during transit.
NOTE: Returns must be authorized by us. For assistance with your return, please contact us so we can provide you with a Return Merchandise Authorization (RMA) number. The RMA number must be clearly and legibly displayed on the outer packaging of your return.
Items authorized for return must be returned in their original condition. Original condition means that the cellophane packaging enclosing the jewelry product(s) must not be opened, cut, torn, written on or tampered with in any way.
Upon receiving and inspecting the returned merchandise, and determining it is still in its original condition, we will reimburse your credit card for the full purchase price of the returned merchandise, less the original shipping charge shown on your invoice or the actual cost of shipping, whichever is greater.
Allow 7 days from the time we receive the returned merchandise to process a refund to your credit card.
Kindly ship your return to the following address:
GGJ/TRINE
Attn: Returns
2901 Clint Moore Rd - #413
Boca Raton, FL 33496
IMPORTANT:
Due to our volume discount price structure, partial returns of an item may result in a price change for the remaining quantity you keep. If your return results in a price change, we will adjust the amount to be reimbursed to your credit card to reflect the proper price for the quantity you retain.
Returns that are not in compliance with the rules of our return policy will incur a 25% re-stocking fee of the returned merchandise value. However, returns that are received at our warehouse past 30 days from the purchase date will incur an additional 25% charge (a 50% restocking fee). No returns will be accepted past 45 days from the purchase date.
The following are final sales and cannot be returned:
- any jewelry product whose cellophane package has been opened, cut, torn, written upon or tampered with
- custom orders
- special orders
- chain on spools (if unwrapped)
- items on sale or clearance items
- orders with merchandise value of $500 or more
If you refuse delivery of your order from the carrier service for any reason whatsoever, it will be treated as an unauthorized return and reimbursement to your credit card for such an unauthorized return will be as follows:
If the return is from a location in the United States, we will reimburse your credit card only for the purchase price of the item
- less the original shipping charge, and
- less the return shipping charge, and
- less any additional discounts, and
- less a re-stocking fee equivalent to 25% of the merchandise value of such refused order.
Shipments to locations outside the United States are international shipments. If delivery of an international shipment is refused by the customer, and as a result of such refusal, the courier service demands payment of any costs incurred, including, but not limited to customs fees, duties, taxes, and/or other import related charges, we will pay all such costs. Accordingly, we will reimburse your credit card only for the purchase price of the item
- less all such costs as indicated above, and
- less the original shipping charge, and
- less the return shipping charge, and
- less any additional discounts, and
- less a re-stocking fee equivalent to 25% of the merchandise value of such refused order.
For both domestic and international orders if the courier service is unsuccessful in their attempt to deliver your order due to you supplying an incorrect ship-to address, and whereas the courier begins a "return to sender" procedure, all costs associated with such "return to sender" procedure will be the sole financial responsibility of the customer. Accordingly, we will reimburse your credit card only for the purchase price of the item
- less all such costs as indicated above, and
- less the original shipping charge, and
- less the return shipping charge, and
- less any additional discounts, and
- less a re-stocking fee equivalent to 25% of the value of the returned merchandise.
In addition, if the order is an international shipment, we will further reduce the amount to be reimbursed to your credit card by any customs fees, duties, taxes, and/or other import related charges that have been paid by us to the courier service as indicated herein above.