Return Policy

Returns must be received at our warehouse within 30 days of the purchase date. Be sure to include a copy of your invoice with your return shipment.

You are responsible for the cost of return shipping. For your protection, we advise you to ship your return using a traceable carrier to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent the possibility of damage during the shipping process. We will not issue a refund for either lost returns or returned merchandise that is damaged during transit.

NOTE: Returns must be authorized by us. For assistance with your return, please contact us so we can provide you with a Return Merchandise Authorization (RMA) number. The RMA number must be clearly and legibly displayed on the outer packaging of your return.

Items authorized for return must be returned in their original condition. Original condition means that the cellophane packaging enclosing the jewelry product(s) must not be opened, cut, torn, written on or tampered with in any way.

Upon receiving and inspecting the returned merchandise, and determining it is still in its original condition, we will reimburse your credit card for the full purchase price of the returned merchandise, less the original shipping charge shown on your invoice or the actual cost of shipping, whichever is greater.

Allow 7 days from the time we receive the returned merchandise to process a refund to your credit card.

Kindly ship your return to the following address:

GGJ/TRINE
Attn: Returns
2901 Clint Moore Rd - #413
Boca Raton, FL  33496

IMPORTANT:
Due to our volume discount price structure, partial returns of an item may result in a price change for the remaining quantity you keep. If your return results in a price change, we will adjust the amount to be reimbursed to your credit card to reflect the proper price for the quantity you retain.

Returns that are not in compliance with the rules of our return policy will incur a 25% re-stocking fee of the returned merchandise value. However, returns that are received at our warehouse past 30 days from the purchase date will incur an additional 25% charge (a 50% restocking fee). No returns will be accepted past 45 days from the purchase date.

The following are final sales and cannot be returned:

  1. any jewelry product whose cellophane package has been opened, cut, torn, written upon or tampered with
  2. custom orders
  3. special orders
  4. chain on spools (if unwrapped)
  5. items on sale or clearance items
  6. orders with a merchandise value of $500 or more